Free Shipping On All Orders $75.00 And Over, Excluding taxes.

Return & Refund Policy

Thanks for shopping at FactoryGlam.com

Returns

We do not accept any returns or make any refunds of cosmetics products or beauty tools for hygiene reasons. Exceptions will be made for damaged items only. The issues must be reported within 24 hours of receiving the items. Items must be in the original retail packaging and packed in the original shipping packaging. Your items needs to have the receipt or proof of purchase to be consider for a refund only for damage item. 

Refunds

Damaged Items Only. The issues must be reported within 24 hours of receiving the items. Items must be in the retail packaging and packed in the original shipping packaging. Your items needs to have the original receipt or proof of purchase to be consider for a refund. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card or original method of payment. 

Damaged Items

Damaged Items Only. The issues must be reported within 24 hours of receiving the items. Items must be in the retail packaging and packed in the original shipping packaging. Your items needs to have the original receipt or proof of purchase to be consider for a refund. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card or original method of payment. 

Shipping

You will be responsible for paying for your own shipping costs for returning your items. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 


Contact Us 

If you have any questions on how to return your items to us, contact us  info@factoryglam.com